The reservation is for a commissioner for oaths service remotely by videoconference. When the applicable conditions are met, the commissioner receives the oath or solemn affirmation from the declarant, signs the section reserved for the commissioner for oaths, and returns the document electronically.

The service does not include drafting the document, legal advice, notarization of certified copies, or validation of the declaration's content.

Before making a reservation, the customer must verify that their document can be processed remotely and that the receiving organization accepts this procedure.

The total price applicable to the chosen service is displayed before booking confirmation. The price includes:

• Oath fee: $5 per oath.
• Online service fees: The remaining balance covers separate administrative and technology services related to booking and delivering the remote service, including appointment scheduling, administrative preparation, the electronic receipt and processing of the document, the use of videoconferencing and electronic signature platforms, and the electronic delivery of the completed document.

The number of documents, including déclarants and serments, the total price, and the payment terms are listed in before payment is made.

Provision of the service remains contingent upon compliance with the applicable requirements, including the presence of the declarant, its ability to freely express its will, the presentation of a valid document and an acceptable id, and the proper functioning of the videoconference.

The commissioner may refuse to proceed or may suspend the hearing if he or she is unable to administer the oath in accordance with the applicable rules, particularly if the document is inadequate, if the conditions of remote swearing-in cannot be met, or if the integrity or confidentiality of the communication cannot be ensured.

The reservation is confirmed when payment is accepted and a confirmation email is sent to the client.

Payment is required in advance through the online booking platform.

Before confirming their reservation, the customer must carefully check:

• the selected date and time;
• the number of documents included in appointment;
• number of declarants;
• personal information provided;
• the requirements regarding the document and the id.

Customers should also check their confirmation email, which contains the information needed to participate in videoconference.

A request received at least 24 hours before the scheduled time of the appointment may result, at the customer’s discretion, in:

• to a report at no charge to a new available time slot;
• or a refund of the amount paid, minus non-refundable transaction fees, where applicable.

The new appointment must be selected from the ranges available in the booking calendar.

Any request received less than 24 hours before the appointment is not eligible for a refund. However, depending on availability and the time slots offered, Assermentation Pro may grant a rescheduling. The request must be submitted by email before the scheduled time of the appointment.

The customer must arrive at videoconference at the time specified in their confirmation email.

The commissioner remains available for five minutes following the scheduled time of the appointment.

If a client arrives late for a videoconference session, the session must normally end at the originally scheduled time. No extension can be guaranteed, especially when another appointment session is scheduled immediately afterward.

If the delay prevents the swearing-in from being completed within the allotted time, a new reservation and new payment may be required.

If the customer does not arrive at videoconference within five minutes of the scheduled time, the reserved time slot is considered used.

• No refunds are granted.;
• no report is granted;
• A new reservation and a new payment are required to obtain another appointment.

Communicating after the waiting period has expired does not reactivate appointment and does not entitle you to another free session.

To participate in a remote swearing-in, the customer must present an original, valid government-issued present an id with a photograph.

The part must be available at the time of appointment and must be clearly visible to the camera.

The following are not accepted as replacements for the required original part:

• an expired id;
• a photocopy, a photograph, or a screenshot;
• a piece belonging to someone else;
• a document whose identity or photograph cannot be clearly verified;
• a document that does not meet the requirements communicated before booking.

No Acceptable Identification at the Time of the Appointment

If, at the time of the appointment, the customer does not present the required ID, presents an expired ID, or presents an ID that does not allow the commissioner to verify the customer's identity:

• the swearing-in cannot be carried out;
• The reserved slot is considered used.;
• no refunds or postponements are granted;
• A new reservation may be needed when the customer has an acceptable document.

If the customer realizes more than 24 hours before the appointment that they do not have the required part, they must amend or cancel their appointment in accordance with Section 2.

View detailed information about the required id.

Before the appointment, the customer must submit a document:

• complete and readable;
• including all necessary pages;
• fill in the required information;
• dated in accordance with the instructions provided;
• unsigned;
• including, where necessary, a section reserved for commissioner for oaths.

The client should not sign the document in advance. The signature must be provided during the session, as part of the videoconference process.

The client must also have access to their email during appointment in order to receive and use signature link online.

Consult the library of templates and documents.

If the document has not been submitted by appointment, or if it is incomplete, illegible, or unusable in its current state, the commissioner may ask the client to correct it.

When the correction can be made quickly within the allotted time, the session may continue.

When the document cannot be corrected in the available time or the swearing-in cannot be completed:

• no refunds or postponements are granted;
• No extension of the session is guaranteed.;
• A new reservation and a new payment may be required.

If the customer realizes more than 24 hours before the appointment that their document will not be ready, they must modify or cancel their appointment in accordance with Section 2.

The customer must select the service that corresponds to the actual number of documents and déclarants.

A appointment cannot be used to add documents or déclarants that are not included in the reserved service.

When the number of documents or déclarants exceeds what is specified in the reservation:

• Only the documents and déclarants included in the reserved service can be processed;
• An additional reservation may be required;
• The session time will not be automatically extended.

No refund will be issued if the customer has selected a service that does not meet their needs, unless a change is requested at least 24 hours before the appointment.

Before the appointment, the customer must verify:

• your internet connection;
• with its camera and microphone;
• his device and his browser;
• access to email;
• the link for videoconference that was received;
• its ability to receive and open the signature link.

If a problem arises, the customer must contact Assermentation Pro as soon as possible, within the first five minutes of appointment.

Assermentation Pro may attempt to help the customer join the session, but cannot guarantee that it will resolve any issues related to the customer’s device, browser, Internet connection, settings, or technical environment.

If a client's technical difficulty prevents the session from taking place, the slot will be considered used and no refund or rescheduling will be granted.

If a failure, outage, or technical issue attributable to Assermentation Pro prevents the completion of appointment, the customer may choose between:

• a cost-free report;
• or a full refund.

This provision applies when the service cannot be provided due to an issue attributable to Assermentation Pro. It does not apply to issues arising from the customer’s device, connection, email, browser, or technical environment.

No refund will be issued once the assignment has been completed and the final document has been sent to the client.

The service is considered to have commenced when the session has begun and the commissioner has undertaken one or more of the following steps:

• consultation of the document;
• verification of necessary information;
• preparing the document for the meeting;
• the exchange with declarant;
• completion of the oath or solemn declaration course;
• transmission of the document for signature;
• the signing or finalization of the section reserved for the commissioner for oaths.

When the client decides to terminate the session after service has begun, no refund will be issued.

The customer must verify the accuracy of the information listed on their document before and during the appointment.

If an error originating from Assermentation Pro is found in the section completed by the examiner, the correction is made at no charge.

When an error, omission, or request for modification arises from information provided by the client, a new session may be necessary, particularly when the modification affects:

• the content of the statement;
• the identity of declarant;
• the date or place of the declaration;
• the signature;
• the number of documents;
• section reserved for the commissioner for oaths.

In this situation, a new reservation and a new payment may be required.

The reserved service includes organizing the remote session, verifying the identity of the declarant, receiving the oath or solemn declaration, and finalizing the section reserved for the commissioner for oaths once the process can be completed.

The client remains responsible:

• content of his statement and the facts he states;
• of the accuracy of the information provided;
• of the form or template chosen;
• from the preparation of his document;
• of the use and transmission of the final document.

To learn about the complete session flow, consult the Frequently Asked Questions About online swearing-in.

All requests must be sent by email to [email protected].

The email must state:

• the name used when booking;
• the email address associated with appointment;
• the date and time of appointment;
• the nature of the request;
• all useful information for its treatment.

Requests are normally reviewed within five business days.

When a refund is authorized, it will be issued through the payment method used at the time of booking. The time it takes for the refund to appear in the customer's account then depends on the financial institution and the payment network.

You can also use the Assermentation Pro Contact Page.

Assermentation Pro may update this policy to reflect changes in its services, procedures, or applicable requirements.

The version applicable to a reservation is the one that was presented to the customer at the time of booking.

This policy should be read with the Terms and Conditions of Sale from Assermentation Pro.